FAQ's

1. What products does Newnetics sell?

We specialize in high-quality earphones and headphones, gaming keyboards, and gaming mice designed to deliver superior performance for gamers, music lovers, and everyday users.

2. Where do you ship?

We ship worldwide. No matter where you are, you can enjoy our products.

3. How long will my order take to arrive?

Typical delivery times are:

• United States & Canada: 7–12 business days

• United Kingdom & Europe: 7–15 business days

• Australia & New Zealand: 10–18 business days

• Rest of the World: 10–20 business days

(Delivery times are estimates and may vary based on customs, local carriers, or destination.)

4. How can I track my order?

Once your order has been shipped, we’ll send you a shipping confirmation email with a tracking number. You can click the link or enter the number on the carrier’s website to see live updates.

5. How long does it take to process an order?

Orders are usually processed within 1–3 business days before shipping. We’ll notify you if there are any delays.

6. Do you offer returns or refunds?

Yes. If your item arrives damaged or defective, or if you’re not satisfied, please contact us at newnetics@gmail.com within the return period, and we’ll assist you with the return or replacement process.

7. What if my package is delayed or lost?

If your order is taking longer than expected or appears lost, email us at newnetics@gmail.com with your order number. We’ll investigate promptly and keep you updated.

8. Can I cancel or change my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible at newnetics@gmail.com. If the order hasn’t shipped yet, we’ll do our best to accommodate your request.

9. How do I contact customer support?

You can reach our friendly team anytime at newnetics@gmail.com. We aim to reply within 24 hours on business days.